$3,758 for 12VHPWR RTX 4090 connector repair.
If only yesterday we had talked about guarantees
Manly refused to replace GeForce RTX 4090 after burn the power connectorNow ASUS is under scrutiny for a similar case. There are several similarities and we are talking about another GeForce RTX 4090and other damage associated with power connector
12VHPWR. It is curious that the breakdown is not related to the problem of the connector melting.
The last similarity between Manli and ASUS is when the user wanted process the warranty (RMA) of this schedule. The reason is nothing more than eyelash broken which guarantees the fixation of the power connector. So we’re talking about this at the RMA level only replace the connector. Having a warranty makes sense since it can be fixed by adding a heavy-duty adhesive like Loctite. But of course, if you have a guarantee, it is better to take advantage of it.
Yes, it’s better to take advantage of the warranty, unless ASUS charges you more to repair the connector than a new RTX 4090 costs.
That’s when the problem arises. As you can see in the image, ASUS company repaired this part of the GPU he not only refused the user RMA, but instead requested an exaggerated amount of money to repair it. Specifically for ASUS support, that small piece of plastic that repairs it has cost $3,758. It’s kind of a shame when the graphics themselves, the ROG Strix RTX 4090 White OC, have a retail price US$2799.
As with Manli, ASUS estimates that the user
used inappropriate GPU usage. That is, it is your fault that this connector tab broke. You can take it with tweezers and say that you are right. But of course the repair cost must be much higher since you are being charged almost 35% more than what a new GPU costs in the store.
than the manufacturer as relevant as ASUS to do something like this is a great precedent since it seems like all companies are reluctant accept the warranty if the connector GPU power supply that has any type of problem or defect.
ASUS classified said graphics as “non-functional”, at least it didn’t end so badly
This user Mulgokireported on Reddit that he had strengthened his claim and requested an RMA. To do this, he contacted the CEO of the company himself. Helped too popularity of your post on the said forum, he eventually persuaded ASUS to offer him GPU buyback option at original price including taxes
“The next morning the CEO’s office called and assigned me a new account supervisor to handle the matter. I asked for a new GPU or a refund. They didn’t have the GPU in stock and offered to buy the GPU back at full price.” taxes included. Now I’m waiting for the check, I was told that I will receive it within 1-2 weeks.”
It just won’t help this weekend Gamers Nexus classify ASUS as a “scammer” in a similar case due to a defect in ASUS ROG Ally, which they do not want to admit. Yes, the one with the SD card.