but it can bring you joy

Acquisition Vodafone Spain Zegona has already hinted at some changes that the company plans to implement in the coming months. We draw what the near future of the red operator is expected to be. Over the past few weeks, we have already been able to witness some of these changes, for example, what happened with discounts. Vodafone decided to cancel the temporary restriction on discounts, making them final.

When Vodafone announces changes He also confirmed that this measure will be automatically implemented among all users. Despite this, and for the peace of mind of users, the company has also included a new section in our application that will allow us to find out the final price of our tariff, taking into account the application of the proposal we agreed on in the past.

My Vodafone app gives the answer

After we discussed the first bills since this change came into effect, many of us tried to figure out how we could expect them to know the amount of the next bill before it was issued. To do this, the red operator has included a new feature in the My Vodafone app called “Next Bill Estimate”. In this section, a message will appear confirming that indeed temporary discount has become final. And, in addition, it will also inform us about estimated amount This will be our next bill.

Most of these discounts came from promotions or special offers what has been proposed since then loyalty departments or withdrawal of funds when the customer has expressed an intention to leave the company. A fairly common practice on the part of mobile operators, which Vodafone is now ready to eliminate in order to offer its customers a better service from the very beginning, without having to engage in negotiations after the process of changing companies has been launched.

If everything has been applied correctly, this section of our application may give us a pleasant surprise. Otherwise, we recommend contacting Customer service so that they can see what happened and offer us a solution.

Customer Satisfaction

This is not the only change we have seen in recent weeks. The Red Operator also announced that, in an effort to put customer satisfaction at the heart of their strategy, they will now have a completely revamped customer experience. A commitment to accessibility, speed and personalisation of care from the very first moment.

In Spain Telecommunications sector has gone through a period of renewal, during which we have seen a lot of game-changing moves. Now that the changes are starting to show, we are seeing a variety of moves by which companies are hoping to differentiate themselves from their competitors. In the case of Vodafone, it seems to be all about continuing to develop policies, improve user experience and satisfaction of all its customers.