It’s not the cheapest operator, but O2 has a service that makes customers of other companies jealous.
This has probably happened to you more than once: your current operator has started new tariff on much better terms than what you were contracted for, and when you wanted to sign the contract, you discovered that it was only for new clients.
Even though mobile operators They have more and more competition and this results in users getting better deals. The reality is that the policies surrounding promotions still cause some frustration for many subscribers. Just looking at the messages that some companies receive on their X accounts is more than enough to understand this problem.
Improvements: Customers First
If we compare O2 with the rest of the companies operating in Spain, we quickly realize that it is not the same company that operates in Spain. cheapest operator nor the one that includes the largest number of services in its tariffs. In fact, it is still somewhat late with its television offering, for example, which is already the reality for the vast majority of its competitors. However, he has one thing that makes him stand out from the rest: the customer always comes first when he raises his rates.
@vodafone_es And I cry more even without Prime, nor Disney, nor Netflix. How do you take care of your customers?
November 25, 2024 • 11:01 p.m.
Every time O2 reduce the price package or includes more data, your current customers will be the first to benefit from this change. Updates are applied automatically without having to make any request through customer service channels. A strategy that makes customers feel valued and that, despite the other options most companies offer, retains a fairly loyal base of users.
Personalized promotions
Most companies use advertising campaigns as recruitment formula new clients. However, these offers are not always used to retain current customers. A scenario that could cause some frustration for customers who have been using a number of services contracted with their companies for several years. forever.
@FCBBasket1926 @FCBBasket1926 Hello! 😊👋 We want to provide you with the best service. Tell us your name, ID and contact phone number in a personal message and we will start looking for your offers right now! We are waiting for your response 👇 https://t.co/idemLmtRZ9
November 25, 2024 • 11:10 p.m.
If you are facing such a situation and are not considering switching companies, it is important to know that most telecommunication companies in our country offer spaces on their websites reserved for their current customers where they collect personalized offers.
We probably won’t find the same rates or packages that they offer to new customers, but we can take advantage of interesting discounts that will make our contract services a little more attractive than what we currently have. If we don’t know if our company has these special services, we can always access them by contacting customer service. In this way, we will be able to analyze promotions tailored specifically to our consumption and the services with which we have contracted.