The US has sued Adoble for entrapping its customers with subscriptions that are difficult to cancel.

Canceling an Adobe product subscription is nearly impossible and can be costly.”hundreds of dollars“. This is a complaint that the US Department of Justice filed against a technology company that makes apps like Photoshop, Premiere or Reader that would encourage its consumers to sign up for its most expensive subscription plans “without clearly communicating the underlying terms of the plan.

The lawsuit explains how Adobe “hides” terms and conditions of its subscription plans in “fine print, text boxes, and additional hyperlinks,” causing the company to not properly disclose the cost it includes for Expected cancellationwhich “can run into hundreds of dollars.”

Once customers decide to cancel their subscription, Adobe requires them to complete “complicated” cancellation process which the lawsuit describes as “ambush“, even went so far as to say that They “catch” their clients. This refers to the fee they have to pay to cancel their subscription early, which may dissuade them from canceling. The situation does not improve if you try to cancel your subscription by phone or through messages to the company.

“Callers would get hung up or disconnected from calls or chats and would have to explain the reason for the call again when reconnected,” the lawsuit states. violates federal laws designed to protect consumers.

“Adobe has blocked annual subscriptions for customers through hidden early cancellation fees and numerous cancellation hurdles,” says FTC Office of Consumer Protection Director Samuel Levin, who decries that American citizens are “tired of companies hiding the ball during sign-up and then placing obstacles when they try to cancel it.

Adobe has denied the US government’s accusations, assuring that its subscription plans are “convenient, flexible and cost-effective” allowing the user to tailor to their needs. “Our priority is to always ensure our customers have a positive experience. We are transparent with the terms of our subscription agreements, and we have a simple cancellation process,” they defend.