They are not going to change the router, this is a scam.
Criminals pose as operators to deceive their customers. They do this by requesting authorization to change the router.
If you received the expected a call from your operator asking you to change your router to 5GBe careful, this may be a scam. Telefonica’s security team has spotted a wave of scams carried out using this method, in which the caller is not actually your operator, but a criminal posing as her.
He will ask you for the code, never give it to him.
As pointed out in the Movistar community, it is a scam This affects Movistar customers so much. (owned by Telefonica) like other operators. Their modus operandi is almost the same with all companies, so we will explain what it is so that whether you are from Movistar or anyone else, you can prevent it.
It starts with a call from a criminal posing as Movistar, although without such advanced methods as phone number spoofing. At the same time, he tells you that You need to change your router to 5G.. If you don’t accept, he will confirm that it is necessary. so as not to be left without the Internet, since the current one does not work. Once you accept, it will indicate that you will receive a code that you need to provide.
SMS message with code (Photo: Movistar Community)
Do not give them the code, as through it they will be able to obtain your Mi Movistar password or your operator’s password. What he did is request SMS to recover the key, as if you had lost your My Movistar password. This code is very valuable because with it you can access your personal account and get your data.
If you tell him the code, he will call you again.. On the second call, to reinforce the veracity of the scam, he will ask for your permission to change the router and demand a false additional payment.
The best way to proceed is don’t include the code. Unfortunately It’s not strange that criminals pose as operators commit scams not only with these, but also with others, for example with the one that changes your company. If you receive a code via SMS, read the message carefully, in this case it is indicated that you never share it. Finally, if you have any doubts about the veracity of your carrier’s messages, or if they are false, contact them directly.
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