Waitress explains how to get customers to tip more: “They leave everything for you”
In Spain the average salary in the hospitality industry is usually low Thus, compared to other industries, tips make up a fundamental part of waiters’ income. These benefits represent a deeply rooted tradition and an additional source of profit for employees. Although customers consider it voluntary and you don’t have to leave extra money, restaurants are expected to tip 10% of each final bill.
Since this is not a mandatory practice, they That visitors those who decide whether to leave him or not depending on the service they received. However, many professionals in this sector work their magic to ensure that clients end up leaving them more tips. This is the user’s case TikTok Angry Hostelera. Usually on his profile on this social network he shares videos related to his profession: how to make cappuccinothe need to pay attention to detail when pitching, how to pick a command, how to cast a line well, or the importance of wearing your uniform correctly. However, this time he decided to show what his trick was so that users would leave him a reward.
KeyAccording to a professional, lies in the way changes are made to the client. “The trick is to make sure they leave it all for you as a tip: don’t give them a one-euro coin and a fifty-cent coin because they’ll take the euro coin,” he explains. Instead, he recommends giving the diner two fifty-cent coins, two twenty-cents, and one ten, because, he says, that way, “they leave it up to you.”
According to consumer behavior experts, Many factors influence whether you tip. psychological, starting from the impression left by the service to the client’s own state of mind at the moment. However, the way in which change is implemented can be critical. By offering smaller denomination coins, the decision to take part of the change seems less attractive to the customer, who often ends up keeping the entire amount.
Although the coin trick went viral, there are other practicesthis, according to hospitality experts, may be useful to increase tips. Personalized attention, remembering the preferences of regular customers and maintaining a friendly attitude are factors that have a positive impact. Additionally, small gestures such as making a recommendation or suggesting a special menu item can improve the customer experience and motivate them to leave more satisfied.
Video that accumulates over 950,000 views and almost 17,000 likeshas also received hundreds of comments, including from customers who claim there is no need to tip because waiters are paid “for a reason.” “When I go to a clothing store, I never leave a tip, why am I at a bar?”, “I never leave a tip, I work and they don’t tip me at all,” or “At the prices they are, the tip is already on.” included,” are some of the opinions we can read.