New York (CNN) — Microsoft said Monday that it has identified the cause of a major outage in Outlook and Teams and is implementing a solution to the problem.
As of 12:00 pm ET this Monday, outage tracking site Downdetector had identified more than 5,000 issues reported by users, although this data does not fully reflect the extent of the outages.
“We have begun implementing a solution that is now being successfully implemented in the affected environment. “As this progresses, we are beginning manual reboots on the subset of computers that are in an unhealthy state,” the company told X previously.
Around midday, Microsoft noted that the fix had reached “approximately 98% of affected environments,” although the number of reports about Downdetector continued to grow. It may take some time for updates to be deployed to customer systems.
The outage caused problems for many office workers, although some X users in the US celebrated a short break before the Thanksgiving weekend.
Technology glitches have had major repercussions around the world this year, although Microsoft’s case is less widespread by comparison. Over the summer, the CrowdStrike software glitch was called the IT sector’s biggest glitch, resulting in grounded air traffic, disruption to hospitals and direct losses of more than $5 billion to Fortune 500 companies.