A young woman celebrates her birthday in a restaurant and they charged her 58 euros for her birthday cake: “I couldn’t believe it”

An unforgettable birthday. On August 22, an Italian businesswoman went to a restaurant in Arezzo, Tuscany, with 12 friends, to celebrate her extra year. As told by the protagonist in a group FacebookBefore attending the reservation, he stopped at a nearby shop to buy a cake and eat it for dessert with his companions.

Upon arriving at the restaurant, the young woman asked the staff if it was It is possible that he served Sweet disconnected at the end of the eveningSomething that the workers agreed to without any problem. As agreed, the waiters distributed the cake once dinner was over. But, the surprise that the birthday girl received was certainly far from what she had imagined. It’s not that the establishment had the detail to add some candles without knowing Italian, the gift was on the bill: they had made it for her Fee 4.5 euros per person

Total for cake cutting 58.50 Euros.

“I couldn’t believe it,” says the affected woman. She says she thought they might charge her extra for the service, but she didn’t imagine it would reach that level and that amount. Interestingly, the businesswoman I bought the cake for 45 eurosSo the side to cut it was even more expensive than the product itself. In total, 103.50 euros as a birthday gift.

He restaurant I wanted to speak and Makes sure what is said is true. But, he defends himself by claiming that internal rules force employees to charge for any cuts or food service brought by a customer. The owner of the establishment, who was not there at the time of the incidents, admits that customer satisfaction is paramount and that it is true that his employees could have shown a little more flexibility.

Reiterating the matter, Massimiliano Donna, president of the National Consumers’ Association, wanted to clarify whether the restaurant’s actions were correct or not. He has explained it Charging a fee for cutting a cake is not unreasonable. First of all, because the establishment closes the sale when the customer brings the candy from home. Likewise, he points out that it must also be taken into account that the establishment provides utensils that must be washed later, which is also an expense.

Donna continued by commenting that it is one thing to let go of sweets Etiquette On the part of the house, because the restaurant owner must assess the associated risks, i.e. allergens, to avoid cross contamination. But is it right to ask for up to 58 euros? The president of the association has clarified this This is possible only in one situation

: If the customer knew in advance. The owner and the diner have to agree on the budget in advance, so that they know they are going to pay that amount. He emphasizes that communication is essential in these types of situations.