CaixaBank adheres to the new ICO rules to provide compensation and assistance in case of damage.

new ICO funding It is expressed in three lines. The first two are aimed at providing victims, individuals, the self-employed, communities of owners and companies with assistance from government authorities and insurance compensation, even if a formal assessment of losses has not yet been carried out. In both cases, the amount will be indicative, in accordance with the terms of the policy and the losses incurred. Type i will be appliedfixed interest rate 0% per annum for private clients during the first three months, and 2.5% per annum for loans with terms from three months to five years.

To process your funding application KaishaBankclients must submit a request for compensation and government assistance procedures. Once they receive them, their CaixaBank loan will be canceled without any cost if they do so within the first three months.

Finally, third line ICO It targets affected companies whose main activities are in the affected areas, with the aim of providing them with liquidity and allowing them to restore their economic activities. These will be loans in amounts corresponding to the damage suffered and the economic capabilities of the company. The conditions will also be personal in each case.

Processing in traditional offices and mobile offices

This funding, approved by the ICO in all three areas, will be available to CaixaBank clients in the coming days. It can be processed quickly and easily both in the company’s traditional offices and in the mobile offices that CaixaBank has moved to the affected areas.

In particular, the organization deployed six service vehicles that serve, among others, residents of cities such as Paiporta, Algemesi, Adaya, Albal and Sedavi. Mobile offices provide basic banking services such as cash withdrawals, advance requests, loan moratorium management or insurance processing in some locations where services cannot be offered in offices.

Other measures

Adherence to ICO lines and deployment of mobile offices are added to the plan of support measures for victims activated by the organization. In addition to funding lines and advances, the organization has activated a moratorium on loan payments for affected customers to ease financial burdens and facilitate recovery. The measure consists of a temporary suspension of repayment of financial installment loans for individuals, self-employed people, small businesses and micro-enterprises located in areas declared disaster zones.

Likewise, through MicroBankThe social bank CaixaBank, has provided financial support to guarantee the continuity of operations of small businesses with a turnover of up to 2 million euros and less than ten employees, through an extraordinary financing line to guarantee the continuity of operations with a maximum. The amount of €50,000 must be paid within 72 months. Likewise, a €300 million line has been launched through Agrobank to help the agri-food sector with affected farms and crops.

Insurance

For my part, SegurKaisha Adeslas has included an exclusive telephone line (900 103 500) to speed up contact with the insurer and, in the case of insured persons who require it, will be responsible for facilitating the management of consortium claims by opening a case with the Insurance Claims Consortium (CCS) to speed up processing and assist policyholders manage in difficult times. On the other hand, CaixaBank has used all its operational channels to send donations to social organizations that provide assistance to victims on the ground.