Neither receive nor make calls: Digi mobile glitch that left us on our head

one of the last Problems with digital resulted in their customers being unable to use their entire mobile line for almost an entire day. Thousands of users were affected and were unable to call anyone. Therefore, reports of failures in the operator’s telephone service were received constantly throughout the day. Especially through operator X’s social network (formerly Twitter):

@digimobil_es what is happening with the service today? I can’t make or receive calls. The support service also does not respond, neither from the Digi number, nor from another operator??????

May 14, 2024 • 11:46 am

This affected calls, not the Internet.

This bug has finally been fixed, but the truth is that it hasn’t appeared for many hours. no cellular connection to your clients. The fact is that the problem only affected the mobile network for receiving and making calls. This is because users had the Internet to use the mobile data they had contracted.

For this reason, what is curious about this failure in the operator’s mobile network is that it only occurred at the moment calls. Especially when trying to make or receive messages from other operators, although other customers have also reported problems when trying to contact other Digi mobile phones. Although to a lesser extent, since mainly the problem was making calls to other operators.

@AncianoAndroide @digimobil_es They probably have some that are so thick that they don’t want to say anything, the technical service says that nothing is happening and I see that everyone who uses digi has the same problem, calls only from digi to digi. Really very sad

May 14, 2024 • 11:46 am

The incident was resolved, but without explanation

Fortunately for many, after a long wait by users of this operator, Digi confirms that the incident affecting calls has now been resolved. However, they do not explain what was the reason that could lead to such a multi-hour failure in the operator’s telephone service throughout yesterday. In fact, today the operator confirmed that the problem has already been resolved: “Hello Diego! We inform you that telephone communication was restored to normal condition. If you experience any additional inconvenience, please contact us by private message. All the best!“.

@SantiagoArbas Hello Santiago! We confirm that telephone communication has been successfully restored. We apologize for the inconvenience caused! Hello!

May 14, 2024 • 11:46 am

Therefore, if we take into account that these days VoLTE and VoWiFi services, the error may be caused directly by these two technologies that have started to be tested on your mobile network. Although, however, it was not fully activated, only for several thousand clients. However, the operator does not explain the exact cause of the incident.

Apart from this reason, it could also be due to Movistar mobile network. And all because various clients of the Spanish operator throughout yesterday also reported various problems with receiving and making calls from their telephone line. It is therefore possible that if there was any incident in the service infrastructure of the blue operator, it would affect Digi and even other telephone companies that directly depend on this Movistar infrastructure. Hence the interruptions in service and problems with calls.