Consumption fined four more than 150 million euros low cost airlines to charge passengers for hand luggage or to force the printing of a ticket because Sir Chain. This is the largest consumer sanction ever imposed by the Spanish consumer protection authorities.
The fine was imposed on Ryanair, Volotea, EasyJet and Vueling. The sanction includes four violations that, despite being common in the industry, are now technically prohibited. The sanctioned practices are the following:
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In addition to these sanctions, Consumer affairs department criticizes Ryanair’s extra practices, which often charges €20 for passengers who print out a paper ticket. It is argued that “requiring disproportionate costs for reprinting a boarding pass is an abuse because it does not correspond to the actual costs incurred by the company and creates an imbalance between the rights and obligations of the parties.”
These procedures of the General Directorate of Consumer Affairs began in 2023 in the analysis of “abuses” condemned by user associations such as FACUA. The proposal for sanctions was then presented to the affected airlines, which filed charges. After them, they receive the first ruling in the case: a fine of 150 million euros.
There are two key points in the file: economic sanction And future ban these practices. Before anticipating events, it is necessary to remember that companies can file a cassation appeal with the ministry and then with the court. Looking into the future, these companies could continue to adhere to this practice. While 150 million may seem like a deterrent, the companies’ profits this fiscal year far exceed the amount of the sanctions:
10 days ago, Ryanair reported a net profit of 1.92 billion euros, its highest ever. Ryanair accumulates most of the sanctions, although they represent only 5% of its profits. EasyJet reported a net profit of $380 million, also a record for the company. Last year, Vueling almost doubled its profits to 396 million. Volotea, after four years of losses, announced that its net profit this year will be positive.
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