Health well-being represents a new paradigm aimed at improving the user and professional experience in health centers. through the contribution of non-care services. This concept of “well-being” ranges from the quality of the patient’s work environment and recovery, the learning and growth of medical and support staff, as well as the physical and emotional health of healthcare workers and, of course, the well-being of patients.
Although non-health care services may be perceived as secondary or auxiliary, in part because they are ancillary activities to the primary activity, they represent a set of practices that are critical to the proper functioning of any health center. So, That cleaning services, engineering, architecture and design, maintenance, internal logistics or waste managementamong other things, ultimately have a direct impact on the quality of care provided by helping to create and maintain safer, more comfortable and efficient spaces.
To promote this well-being, the work environment must be more pleasant and humane, improving the quality of patient care and the motivation and productivity of those who work in these centers. To achieve this goal we must contribute a strategy that begins with planning the construction of medical centers or with the transformation of existing ones.
This approach involves considering factors such as room layout, lighting, ventilation and the inclusion of elements that humanize the environment.that promote intimacy and empathy for the user through resources that transform the culture of healthcare services into personalized care, focusing on the needs and protecting the emotional health of patients and families, as well as professionals.
In this context, it is essential to increase the motivation of non-care staff. For this reason, it is necessary to put forward initiatives aimed at offering them a broader vision of their work in the system and increasing their efficiency through specialization. Except, If the non-care provider understands the importance of their work and the impact that their intervention has on the patient’s recovery will contribute to an improved work environment, enhancing purpose as a key element in the performance of their work.
This improvement in the motivation of non-care workers can be based on three specific actions. Firstly, through workshops and trainings that involve healthcare professionals to sensitize them to the importance of the work they do in the healthcare sector value chain. This is how they are shown that informal work contributes to the recovery of patients, improves the stay of families and optimizes care processes.
The second action will focus on promote their education and training to facilitate their professional growth in this field.. Finally, the third action will focus on creating multidisciplinary teams that involve non-care staff in continuous process improvement. In short, the participation of all team members, regardless of their role, in decision making and problem solving can positively impact the overall functioning and efficiency of the medical center.
In this sense, there is a growing need to create a strategic training plan that includes and improves the integration of non-care staff into the system, optimizing resources and increasing process efficiency. Additionally, this approach will help them feel like they are part of a team, which will increase their commitment, motivation and therefore their productivity.
There is general agreement that health and well-being not only have a positive impact on health care and patient experience, but also is fundamental to the motivation and productivity of non-care workers.
Creating a pleasant atmosphere, promoting interdisciplinary learning and team integration. These are key steps towards creating a more effective and satisfying healthcare system.. Investment in health well-being is an investment in a stronger and more resilient health system and therefore the necessary strengthening to ensure its viability in the medium to long term.