The O2 app hides a diagnosis to check your line status that almost no one knows about, but you’ll love it

official mobile applications operators offer us the ability to access various settings on our line to further personalize our service. For example, in the case of O2, we have the opportunity to change the tariff or purchase a new terminal, as long as we comply with the conditions required by the company for this. In addition to the classic options that allow us access our accounts or find out the accumulated consumption that we have for the month.

Besides all of the above, there are other options that are not so well known, but which can help us when we need it most. We are talking about diagnostics of our line, which allows us to carry out the work of a blue operator through a chat, into which our own application is integrated. We tell you how to access it.

Here’s How You Can Diagnose Your Line Using O2

If you want to check the status of your line without having to contact an operator and thus avoid possible waiting times, all you need to do is access the application and, under the “Support” tab, find the option “Resolve your incident”. ” option.

If we click on it, automatically chat will open without leaving the application in which we must select the service about which we want to create an incident. In our case, we selected the mobile line and confirmed What number about which we want to make a request. From here it offers us three options: to report a problem with coverage, call or mobile data.

As we progress, the application will offer us different options. We reported problems with mobile data

What to do after diagnosis

Depending on the origin of the problem, O2 will give us a range of recommendations on how to try to resolve it. resolve the incident. In the case we gave as an example, the company asks that after we reset our line, we restart the device and turn off Wi-Fi. This way we can check whether our connection has improved since diagnosis.

If there is no improvement, you will have to contact the operator via included channels so that they can perform a manual check and have a good analysis of the status of our line. If we finally open an incident, we can track it through the application itself from the same “Support” tab. This way we can find out how the problem is being resolved and the approximate time until it is resolved.

As we have seen, this is an option that the application offers us, which not everyone knows about, but it can be very useful when we notice that something it doesn’t work the way it should, which allows us to solve any problem in a matter of minutes.